所属专辑:新东方商务英语口语
歌手: 英语口语
时长: 00:39
[14[00:00:00]
Mr. Johnson: Can you tell me, Ms. Smith, [00:00:01]
about the training programs you initiated this year?[00:00:03]
Ms. Smith: We ran a call center training service and language program [00:00:06]
to ensure that our customer service representatives are well trained.[00:00:10]
Mr. Johnson: What’s the result?[00:00:15]
Ms. Smith: We directly attribute an increase [00:00:16]
in our customer service feedback of 50% [00:00:19]
to the increase in language skills [00:00:21]
and training that our employees have received.[00:00:25]
Mr. Johnson: That seems very impressive. Good work![00:00:28]
Ms. Smith: Thank you, but I cannot take all the credit. [00:00:31]
Our employees have all worked very hard [00:00:34]
to increase their productivity level.[00:00:36]